Bonchon Union

Faith Faith 2 months ago

I’ve given this location multiple chances, but my experience has been consistently disappointing. The young Hispanic female employee with dyed blonde/yellow hair has been rude, dismissive, and unprofessional every time I’ve interacted with her. She speaks to customers with an attitude that lacks basic courtesy and customer service. No customer should feel like they’re inconveniencing an employee by simply placing an order. What makes the experience even worse is the lack of leadership. The Black manager often appears more focused on having personal conversations and interacting with that employee than supervising the restaurant and assisting customers. As a customer, it’s frustrating to stand waiting while management seems distracted instead of ensuring the business is running professionally. I would rather drive to another location than continue spending my money here. Customer service, accountability, and professionalism start with management, and unfortunately this location reflects the opposite. I hope the owner or district manager reads this review, identifies the employees described, and provides the coaching and leadership necessary to improve the customer experience. Ever

Savannah Sosa 6 months ago

The buldak was a no for me. The workers were super sweet and really nice, but the buldak with rice, chicken, and rice cakes wasn’t good. Don’t get me wrong I absolutely love spicy food and I’m really into spice. But this just tasted like hot sauce dumped over rice, chicken, and about three pieces of rice cake. I also got the chicken salad, which showed three big pieces of chicken in the picture, but mine only had what looked like one small chopped piece IF THAT… Everyone around me was ordering the fried chicken, so if I come back, that’s probably the only thing I’d try.

Naya White 9 months ago

They fell off I used to order from them in 2017 and they were so good and now this year I ordered from them a few times and every time I order my food was hard and burnt and I couldn’t get it because it was so hard and I ask them not to cook it to hard and it still was hard and burnt the last picture is what they display how they chicken looks the other pictures is what I received a I used to love this restaurant not no more

Jorge Robles a year ago

Love coming here on Mondays/Tuesdays for the dollar wings they offer, they are full of flavor and are pretty big considering the cost. The soy garlic wings are amazing, they have a savory sweet soy flavor profile that’s so good I could order only these and be satisfied. The Korean bbq was pretty good as well, it had a sweeter taste with a light kick. The original was very crispy and had a pleasant seasoning. Every piece of chicken was crispy and juicy with lots of meat. Highly recommend!

Alililah Adams a year ago

Review: I had the worst experience at this place. I spent $70, and it was absolutely not worth it. The service was rushed, even though the restaurant was completely empty—it was 8 PM, and I still felt like I had no time to think about my order. As for the food, the strips I got were practically scraps—barely any sauce, dried out to a crisp, and completely inedible. For the price I paid, the quality was unacceptable. This place is seriously overrated, and I won’t be coming back.